Reservations
Simply wire the $500 deposit to the account information we send you, or if you prefer, we can invoice you through PayPal which you can pay by credit card or PayPal (includes an extra 3% charge to cover transaction fees).
Payment schedule: Your deposit, combined with your paperwork, will secure your reservation until 90 days prior to departure when final payment is due. We reserve the right to cancel any reservation and consider any monies held as forfeited, if the balance is not received by that date or if the reservation paperwork is not completed and returned within 10 days after your initial reservation. Reinstatement of any canceled reservation is dependent upon space availability and incurs a $50.00 fee.
Eligibility, participation, and behavior: Trip participants must be at least 21 years of age and in good health. Our waiver and rules must be signed before an application is accepted. Your application and reservation may not be transferred to another person. A participant may be asked to leave a trip if our guide feels that the person’s continuing participation may prove detrimental to that individual, or to the safety, well-being, or enjoyment of others. In this event, no refund will be given for any unused services.
Client Cancellations and Refunds: If you must cancel a reservation, regardless of the reason, the following policies apply:
- Cancellations must be received in writing or by e-mail.
- When you cancel 120 or more days before a trip starts:
- Azienda Agricola Paul Cappelli will refund your Trip Deposit.
- Azienda Agricola Paul Cappelli will refund the remainder that you have paid beyond the Trip Deposit.
- When you cancel after 120 days before the trip starts there is no refund.
- There is no tour credit or refund for participants who join a trip late or depart early.
- There is no tour credit or refund if you receive insurance reimbursement.
“Trip Deposit” is defined as the minimum amount required to reserve your space, namely $500. “Paid in Full” is defined as the total of trip cost plus options. We do not provide refunds or credits for items and services that are not a part of the tour costs (such as most airfare or independent travel).
We strongly recommend purchasing trip cancellation and interruption insurance. You may purchase a policy through our preferred carrier. Please contact us if you have any questions.
Tour Cancellations and Changes: If we cancel a tour due to low enrollment, we will let you know by email 90 days before the scheduled start and issue you a full refund. We are not responsible for additional expenses such as non-refundable air tickets. If we cancel a trip due to a natural disaster, political unrest, or other events beyond our reasonable control, we will refund your payments in full. This shall constitute full settlement. We reserve the right to alter trip itineraries without notice due to road, weather, or other considerations. Azienda Agricola Paul Cappelli reserves the right to accept or refuse any person as a member of the trip at any time.
Lodging: Prices are per person in a shared room. If you sign up at least 60 days before departure and want the double-occupancy rate, we’ll give you a room by yourself at no extra charge. Those who want to room alone may do so by paying the single supplement. All rooms are designated as non-smoking. Private bathrooms are available with most rooms, but not in all cases. Room choice is on a first-come, first-served basis. If you sign up late in a trip you might have to share a bathroom.
Physical condition, health, and smoking: Before reserving, please consult with your doctor to be sure you have no health-related barriers to participation. You are responsible for payment for any medical services or other arrangements such as unscheduled air travel you may require during the trip. All group activities including meals are non-smoking.
Price guarantee: Once you have paid in full for a tour, we guarantee the tour price that you have paid. However, until full payment is received, we reserve the right to add a surcharge in the event of significant currency fluctuations.
Falsified Reservations: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.
Pets: Dogs and cats reside at the villa. You are not allowed to feed them anything without the custodian or owner’s permission. They are all very friendly, but the villa and homeowners are not responsible for any harm that may result from any guest interaction with the animals.
Storm Policy: No refunds will be given for storms or other acts of mother nature.
Pre-departure information: Well before your trip begins, we’ll send you a detailed itinerary, as well as suggestions about what to take with you, where to meet, and other travel advice. Reserve early! Unlike cruise ships, which handle tens of thousands of passengers each season, we can accommodate only a small group on each trip. Many of our trips sell out months in advance. Don’t be disappointed!
Email policy: We never sell or rent our email list. We sometimes send helpful but non-vital information about a trip, as well as reminders and acknowledgements of materials received, via email. Your name, address, and email address (but not phone number) may be supplied to other participants on your trip at the end of the tour unless you request otherwise. We may also send you email notices of future trips and special offers that we think may interest you.
Responsibility: Azienda Agricola Paul Cappelli, operator of the tour herein outlined, its subsidiaries, and/or its associated agents act as agents only for all services and disclaim any and all liability for property loss or damage, and/or any and all damages resulting from death or personal injuries, including loss of services which may be sustained on account of or rising out of, by reason of, or while engaged on any tour. This applies whether due to the ownership, maintenance, use, operation or control of any aircraft, automobile, bicycle, boat, vehicle, inn, common carrier, or otherwise or whether caused by failure or delay or by any transportation company due to any cause whatsoever occurring during a tour under its management, procurement, or otherwise. All tickets, coupons, orders are furnished and issued subject in all respects to these terms and conditions and to any and all terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, or public carriers for whom Azienda Agricola Paul Cappelli acts solely as agents.
Azienda Agricola Paul Cappelli reserves the right in its discretion to alter any part of the itinerary or change any space, reservation, feature and/or means of conveyance without notice and for any reason whatsoever and without allowance or refund, but the extra cost, if any, resulting therefrom must be paid by the passengers. The transportation companies concerned are not to be held responsible for any act, omission, or event during the time passengers are not on board their carriers or conveyances. The passage contract in use by the carriers concerned, when issued, shall constitute the sole contract between the transportation companies and the purchaser of these tours and/or passenger. Azienda Agricola Paul Cappelli reserves the right to cancel or withdraw any tour prior to departure and may decline to accept or retain any person as a member of any tour at any time. In such case, the refund will be based on the actual cost of the unfinished portion of the tour.
The villa is privately owned; Azienda Agricola Paul Cappelli is not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities or during any tours the villa operates that may occur off the property. Azienda Agricola Paul Cappelli is not responsible for the loss of personal belongings or valuables of the guests. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising during their stay at Villa Cappelli or others whom they invite to use the premises.
Written exceptions: Any exceptions to the above mentioned policies must be approved in writing in advance.